General FAQs

The processing time for orders is typically 1-3 business days. Depending on your location, shipping time is 3-5 business days.

We thank you for your patience.

PleaseContact Us to change or cancel the order. Or send us an email at support@beautme.com.

If you have purchased through a third party and are having issues with your product, please contact the customer support from the store you purchased from.

Yes. Our vanity mirrors with light bulbs use led light bulbs, which can be replaced. And our products enjoy a 1-year warranty, and any problems encountered during use. Please feel free to contact us. We will try our best to resolve it.

Most of our makeup mirrors can be wall-mounted, please learn more about the product details or contact us.

Please reach out to customer service on the product you are inquiring about and we will be more than happy to give you an update on the product you are looking for!

Type in the coupon code in the coupon code section at checkout and click the button "√" to apply the code. The discounted price will then reflect in the "Total" amount below.

Customers who do not use Paypal can choose Bank Transfer to make the purchase at BEAUTME official store, it means that we can help you to place the order.

For bank transfer orders, please contact us via info@beautme.com firstly.

If you are given a refund, you can expect to have it back to your original payment's source of funds. Meaning, if you paid with debit or credit card, the refund will go to the card within 30 days. If you paid with your PayPal balance, the refund will go to your PayPal balance within 3-5 business days.

Please refer to our Refund & Return page!

https://www.beautme.com/pages/Refund-Return

Absolutely! For any exchanges, please contact us first at support@beautme.com

Generally, the return/refund request should be made within 30 days since the day you make the payment. In case your parcel reaches you beyond the maximum estimated date of arrival, or later than 30 days since you placed the order, return/refund request should be made within the next 7 calendar days. For any case as mentioned above, whichever takes longer will be the basis. In other words, for quality issues (if any), you will have at least 7 days to make a return/refund request.

Open the backboard and check that if the terminal are connected correctly. Remove the bad bulb terminal and Then replace it with a new light bulb.

1) Ensure that the power supply is working properly (please refer to the instruction manual), and replace it with a power adapter with the same parameters;

2) Open the back panel, check whether the touch sensor terminal is connected correctly, replace with a new touch sensor.